We are receiving a higher than normal e-mail volume which may result
in a short delay in answering your e-mail.
If this is regarding LiveProfile for BlackBerry please understand this
is our first public release. Please bear with us we are working hard
and around the clock for you.
Here are some frequently asked questions that might help you in the meantime:
Q. How do I send a message?
A. Use your enter key located under the delete key to send a message.
Q. My LiveProfile is not working
A. Restart the app or device. If this doesn't resolve the issue
uninstall and reinstall the application. This usually fixes most
common problems.
Q. Profile pictures are not updating
A. Uploading photos might not appear right away on your device however
it is updated for your friends instantly. Restart the app or phone and
you should see your picture. We are working on a fix right away for
this. Sorry for the confusion.
Q. How do I change my profile picture?
A. Go to the photos button to the right of settings
Q. Can't change my notification sounds for LiveProfile
A. We've recently moved all notification sounds to the sound profiles
section of your device. This was done specifically so that when you
set your phone to silent or vibrate LiveProfile will automatically use
that setting. Go to sound profiles and you will see LiveProfile New
Message.
Q. My status message or availability won't update
A. The status message is updating but it simply fails to display the
updated message, switch screens to your friends list and come back and
you will see it's updated. Availability icon not appearing to be
updating but it is we are working on a fix now.
Q. I can't login using Facebook
A. There are reported issues with Facebook we are investigating this now
--
Thanks,
LiveProfile Team
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